Posted by: sarah on: March 18, 2012
Today, I’ve run into a Zune software + Windows Easy Transfer + Windows Phone unhappy situation. Hopefully blogging about it will help us find a proper solution. Background For the past year and change, my IT administrator at home (also known as my husband) had been nagging me trying to get me to put my [...]
Posted by: sarah on: November 17, 2010
So last Monday, I replaced my Motorola Q9h with a very sexy replacement – the Samsung Focus. I had been reading about it online and drooling over it for awhile, so to get the last one at one of our local stores that morning… so very happy! As expected, playing with my Windows Phone is [...]
Posted by: sarah on: October 9, 2010
Why is it that I when I type “Zune Software” in my Title (as I write this post) I see a lot of SUX posts? Really… this column wasn’t created with the Zune software in mind, but its inconsistencies and lacking features really keep bringing it into the SUX spotlight. When I listen to my [...]
Posted by: sarah on: April 19, 2010
As a followup to my last entry, I finally found a few minutes peace and a steady phone signal to call Zune Support about my little Zune Pass DRM hell situation. After getting through the voice prompts and getting to an agent, it was a quick call. The agent took my name, heard my problem, [...]
Posted by: sarah on: April 18, 2010
Oh no… it’s a “Does Not SUX Much” edition of the Sarah on User eXperience (SUX) series. What could this mean? As many of you may have seen on Twitter, I’ve had a miserable month within these past 30 days, having to replace 2 dead laptops in a span of a week and dealing with [...]
Posted by: sarah on: November 11, 2009
Disclaimer: Although I work for a company that deals with audiobooks, these thoughts, comments, complaints, and affirmations are my own and do not necessarily reflect the opinions of my employer. While I was listening to some of my audiobooks on my Zune HD at work today, I noticed that something changed (or that for as [...]
Posted by: sarah on: September 25, 2009
Note: This is just a complaint on an incomplete feature that happens to apply also to the Zune HD. I will blog separately on the Zune HD experience as a whole after spending a week or so with it. Here’s hoping the overall experience is as awesome as the video clarity! So I’ve recently gotten [...]
Posted by: sarah on: September 16, 2009
Disclaimer: Disclaimer: I hate writing disclaimers, but I need to make sure that you understand that these are my personal experiences and my personal thoughts. My employer is not responsible for my posts. Also for the record, I am active in the Microsoft community, and this isn’t meant to be an anti-Microsoft post. This is [...]
Posted by: sarah on: February 20, 2009
It isn’t a good sign when I revive the Sarah on User eXperience acronym - but sometimes there are bad user experiences that really deserve the SUX label. Disclaimer: I hate writing disclaimers, but I need to make sure that you understand that these are my personal experiences and my personal thoughts. My employer is [...]